
Customer Reply Assistant
Answer written questions from customers of small Australian businesses using a set of approved replies. It is chat and email throughout, and the phone never rings.
No mystery process. You send a few details, our HR team writes back on WhatsApp, you have a short chat, and you start from home the same week.



Every role is arranged through our HR team on WhatsApp. A quick message is enough to keep a place aside.

Answer written questions from customers of small Australian businesses using a set of approved replies. It is chat and email throughout, and the phone never rings.

Move order and customer details into ready-made online sheets at your own pace. There is a checklist in every batch, and nothing is stopwatched.

Keep appointment diaries in order for small operators, send confirmations and move bookings when people ask. Works well when the day is already booked out.

Read product pages against a short checklist — price, spelling, missing photos — and note whatever the business needs to fix. The checklist runs the whole thing.

HyreScene is a small placement team in Horsham. Every step is written down before you commit — what the role is, how long the chat takes and when you would start. Four roles at a time, taken down the day they fill.
A short form asking your area and the hours you can genuinely cover.
HR writes back with the roles your answers point to.
An easy chat to confirm the role and fix a start date.
Training is online and most people are working by that same week.
Hours are logged as you work and paid on the employer's usual cycle.
It said exactly what would happen next at every step. Nothing was a surprise.DaraHorsham, VIC
Records work is quiet and I do it in two blocks. Not one person has asked me to change the hours I set.LinusArarat, VIC
Messaged Monday, chat Tuesday, first shift the same week. Nothing to chase up.MaeveStawell, VIC
No. Nobody starts cold here. The online training comes first, then the first shift. Being someone people can count on matters more than a long résumé, and many of the people we place have never worked from home before.
Day one on a phone is fine, and a laptop or desktop is just as fine. Have a connection you can rely on and a quiet spot, and you have what the work asks for. Anything specific about a role is explained before you say yes, and nothing is ever sold to you.
Week one usually lands somewhere between 15 and 30 hours, and it shifts from there. Give us the window you can cover and we stay inside it — evening and weekend blocks exist on two of the four roles.
From the WhatsApp message to HR it is roughly two days of talking, then a start that same week. Training runs online and finishes before your first shift.
Email: careers@hyrescene.com
Hours: Monday to Saturday, 9am – 7pm (AEST)
Location: Australia